Online Pauses and Silence: Chronemic Expectancy Violations in Written Computer-Mediated Communication
Kalman & Rafaeli (2011) · Communication Research, 38(1)
We use this paper in 1 place in the academy · 1 stated limit
What the study found
Managers judged job candidates who answered an email after a day, after two weeks, or never. They read the same delay differently depending on what they already thought of the candidate. The pause got its meaning from the reader's existing opinion.
What the study cannot prove
Managers rating job candidates over email, with delays of a day, two weeks, and silence beyond a month. It shows the effect of a delay depends on the sender's standing with the reader. It says nothing about texting between people who are attracted to each other.
Limits we note on the exercises
The study was about managers and job candidates using email, not two people who like each other. The only part that applies is that a delay has no fixed meaning. The reader gives it one.
Where we use it
We use this paper in 1 place in the academy. If the paper turned out to be wrong, we would have to change everything in this list. Some of the exercise instructions below are part of Gold. You can read every finding for free.
In the topics · 1
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